Frequently asked questions

What is Crew Content Club?

Crew Content Club is a monthly subscription that delivers ready-to-post social media content for local service pros: contractors (HVAC, plumbing, roofing, electrical), lawn care, pest control, house cleaning, pool service, auto detailing and pressure washing.

The service is faceless and done-for-you. Each month we send you a content kit you can post on your own business accounts. We do not take over your pages, and we do not promise leads, followers, calls, or revenue. Our job is to give you solid, ready-to-use posts so staying visible online takes less of your time.

Who is this for?

Small and mid-size local service businesses who want regular social media posts without hiring a full-time marketer or building every graphic themselves.

You still post the content on your own accounts. One subscription covers one trade and one business. If you need a second trade, you will need a second subscription (or you can change the trade we produce for future kits).

What's included in the $79 plan?

The $79 plan is a ready-to-post monthly content kit for one trade or industry (for example HVAC, plumbing, lawn care or pool service).

Each month you get 30 ready-to-post items for your trade. Each item includes a finished graphic (JPG or PNG), a caption, and suggested hashtags, in a downloadable kit (graphics plus a PDF or text document for the captions). The mix may include seasonal tips, review-request posts, and promo posts; we do not guarantee a set number of each type.

This plan uses our standard artwork. It does not include your logo, job photos, or reviews on the graphics. If you want branded content, see the $149 plan.

The first 20 customers can get this plan at the $49/month founding price (see “What's the founding member price?”).

What's included in the $149 plan?

The $149 plan (custom branded) includes the same 30 ready-to-post items each month as the $79 plan, plus branding for your business:

• Your logo
• Up to 10 job photos per month
• Up to 5 reviews per month

You upload those assets at crewcontentclub.com/upload.

If we have your files in time, your kit is branded with them. If you send fewer than 10 photos or 5 reviews, we use what you sent and fill the rest of the kit with standard artwork.

How do I customize content on the $149 plan?

If you are on the $149 plan, upload the following at crewcontentclub.com/upload:

• Your logo (PNG, JPG, or SVG)
• Up to 10 job-site or completed-work photos you have the right to use (JPG or PNG, up to 25 MB each)
• Up to 5 reviews (paste the text in the form, or attach a screenshot or PDF)

Please only send photos and reviews you have permission to use in your marketing.

Your first kit still goes out within 24 hours of signup. If we already have your form, that first kit is branded. If we do not have it yet, we send the standard 30-post kit for your trade within 24 hours so you are not waiting, and we apply your logo, photos, and reviews starting with the next kit on the 1st of the month after your form arrives.

The $79 plan does not include custom branding. You can upgrade if you want your logo, photos, and reviews in the kit.

How and when are kits delivered?

We email you a download link.

• First kit: within 24 hours of signup.
• After that: every kit goes out on the 1st of the month.

If you sign up late in a month, you will still get a first kit within 24 hours, and you will also get the regular kit on the 1st of the following month — even if those dates are only a few days apart. If you sign up on the 1st, you get one kit that day, not two.

Each kit has 30 ready-to-post items for your trade: JPG or PNG graphics, plus captions and hashtags in a PDF or text document.

If you cannot find or download a kit, email [email protected] and we will help. You should not have to pay again for files you already paid for.

How do I download and post the content?

1. Open the delivery email and use the download link to get that month's kit.
2. Pick a post — the graphic plus the matching caption and hashtags.
3. Upload the graphic to your business Facebook or Instagram account (kits are sized primarily for Facebook and Instagram feed posts; you may adapt a post for another platform if you want).
4. Paste the caption and hashtags, add your phone number or website if you want, and publish.

You are responsible for posting, for following each platform's rules, and for making sure offers, pricing, licensing, and contact details in a post are accurate for your business before you publish.

You may skip any post, edit a caption, or add your own photo. A longer walkthrough is in How to download and post your content.

What's the founding member price?

The first 20 customers can subscribe to the $79 plan at a founding price of $49/month. It does not apply to the $149 plan.

You keep the $49/month rate for as long as that founding $79-plan subscription stays active. If you cancel, the founding price is lost; a later new signup is billed at the regular price then in effect. If you upgrade to the $149 plan, you pay the standard $149/month rate (Lemon Squeezy prorates the change). If you later downgrade back to the $79 plan, you are billed at the standard $79/month rate, not $49.

If you think you should have the founding rate and your invoice looks wrong, email [email protected] and we will check.

How does billing work?

Billing runs through Lemon Squeezy, which is the merchant of record. That means Lemon Squeezy processes your payment, handles applicable sales tax, can issue invoices and refunds, and is the company in the billing system for your subscription.

• You subscribe and pay at checkout on Lemon Squeezy.
• Subscriptions renew automatically each month until you cancel.
• You can update your card, view invoices, change plans, or cancel in the Lemon Squeezy Customer Portal.

Customer Portal: https://[[PLACEHOLDER: Lemon Squeezy store subdomain]].lemonsqueezy.com/billing
Or use the “Manage subscription” / “View order” link in your Lemon Squeezy receipt email. Sign in with the email you used at checkout; Lemon Squeezy will send you a one-time sign-in link. No password is required.

You can also generate a PDF invoice from the Customer Portal billing history or from Lemon Squeezy's My Orders page.

The name on your card statement will typically be Lemon Squeezy. Exact wording: [[PLACEHOLDER: card statement descriptor]].

We do not offer pauses at launch. You can cancel anytime and keep access through the end of your paid period.

A longer walkthrough is in Managing billing in Lemon Squeezy.

Sources: Merchant of Record, Customer Portal, My Orders, Generate Invoice.

Can I cancel anytime? How?

Yes. You can cancel anytime in the Lemon Squeezy Customer Portal. See Canceling your subscription.

Cancellation stops future renewals. You keep access, including any kit you already paid for, through the end of your current paid period. You also keep a perpetual right to use posts you have already received, even after you cancel. We do not refund a partial month except in the first-charge situation described under “What's your refund policy?”

1. Open the Customer Portal (link above) or the manage-subscription link in your receipt email.
2. Sign in with your checkout email (Lemon Squeezy emails you a sign-in link).
3. Open your Crew Content Club subscription and cancel.

If you run into trouble, email [email protected] and we will help. We will not make it hard to cancel.

Sources: Subscriptions, Customer Portal.

What's your refund policy?

• First charge: If you request a refund within 7 days of your first charge, and you have not downloaded your first kit, we will refund that charge in full and cancel the subscription.
• After that: No partial-month refunds (including after the first kit has been downloaded, or after day 7). You may still cancel anytime and keep access through the end of the period you already paid for.
• Duplicate or mistaken charges are always refunded.
• We do not refund because a post did not bring in leads, followers, or revenue. We do not guarantee results.

To request a refund, email [email protected] from the address on your account and include your business name and the reason. Requests outside this policy are reviewed by our team; we will not promise a yes or a no in advance.

More detail: Requesting a refund.

How do I update my card, view invoices, or change plans?

Use the Lemon Squeezy Customer Portal. See Managing billing in Lemon Squeezy and Changing plans.

• Update your card or payment method: sign in, open your subscription, and update the payment method. Do not email us a card number.
• View invoices: open your billing history in the Customer Portal, or use My Orders, and generate a PDF invoice. You can usually add your business name, address, and tax ID for the invoice.
• Change plans: you can move between the $79 plan and the $149 plan in the portal. Lemon Squeezy prorates plan changes automatically; you should see the amount before you confirm. After an upgrade to $149, branded content begins with the next 1st-of-month kit after we receive your upload form. We do not promise a mid-cycle rebuild of a kit already delivered. Founding-price effects of an upgrade or downgrade are explained under “What's the founding member price?”

What if a payment fails?

If a renewal payment fails (expired card, insufficient funds, or a bank issue), Lemon Squeezy will email you and automatically retry the payment four times over about two weeks. During that “past due” period, your subscription stays active and you keep access.

If all retries fail, the subscription becomes “unpaid,” you lose access to new kits, and Lemon Squeezy sends follow-up emails with a link to update your payment method and reactivate.

The fastest fix is to update your payment method in the Customer Portal as soon as you can. If you need help, email [email protected].

Source: Recovery and Dunning.

Is this content made by AI? Who makes this?

Yes. The monthly kits are produced by our automated content system, not by a traditional in-house creative team sitting on your account.

Our team aims to keep the content accurate and safe for local service businesses: no dangerous DIY instructions and no claims we cannot stand behind.

If a post looks off for your business or your local market, tell us. We would rather take notes for the next kit than pretend the process is something it is not. You are always in charge of what you publish.

Will this get me more leads, followers, or revenue?

We cannot honestly promise that. Good, consistent posts can help people in your area learn who you are and what you do, but results depend on many things we do not control — your market, how often you post, how you follow up, reviews, pricing, and luck.

Crew Content Club sells ready-to-post content, not a lead-generation or advertising service. If anyone ever tells you otherwise, the honest answer is the one in this paragraph.

What if the content isn't a fit? Can I get a revision?

You may skip any post, edit a caption, or add your own photo before you publish.

We do not offer a guaranteed same-month rewrite of the kit. If you tell us what is not working, we will apply those notes to the next month's kit when we can.

If you are on the $149 plan and we made a clear error (wrong or missing logo, or a photo or review used incorrectly), email [email protected] and we will correct that file.

Can I use one subscription for more than one trade or location?

One subscription covers one trade and one business. If you need a kit for a second trade, you will need a second subscription, or you can ask us to change the trade for future kits.

You may use posts you have already received on that business's own accounts, including after you cancel.

How do I contact support?

Email [email protected] from the email on your account when you can. Include your business name and a short description of what you need (billing, a missing kit, a branding upload, and so on).

We will not ask you to email a credit card number, and we cannot issue out-of-policy refunds or legal commitments without review by our team.

More: Contacting support. Website: https://crewcontentclub.com.